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Telephony Technician

Website sperostech Speros

Technology You can Trust

Job Description

Reporting directly to the Service Manager, the Telephony Technician will be responsible for installing and maintaining business telephone systems. As a member of the service department, the Telephony Technician will perform maintenance on digital, on-premises, and cloud-hosted phone systems, troubleshoot carrier problems, identify hardware and software problems, and work with manufacturers to resolve problems.

The Telephony Technician should be familiar with all aspects of telephony, including remote programming, testing equipment, backup files, and have the skill set necessary to interface with POE switches and IP addresses. Great customer relationship skills are essential.

Job Responsibilities

  • Installing and maintaining digital and IP telephone systems
  • Work within customer relations management software
  • Maintain client records, work orders, requisitions and equipment, and maintain an inventory of all required equipment and parts
  • Prepare service orders, document repair history, prepare and maintain daily records of work performed, and submit reports as requested
  • Communicate with dispatchers and other techs to manage open calls efficiently
  • Maintain a clean work area at all times
  • Work from sketches, plans, drawings, and specifications on the layout of electronic and mechanical systems; assist in the preparation of specifications for electronic systems and equipment.
  • Perform other job-related duties as required or assigned.

Qualifications

  • 3 years of telephony experience required
  • Fluent in cloud-based phone systems and all VoIP related products
  • Experience with running/terminating telephone and network cables in existing and new construction buildings with a working knowledge of the tools required
  • Must be proficient with various forms of technology (i.e. Windows computer, tablet, and smartphone), and be able to utilize these devices in the office and on job sites
  • Excellent interpersonal skills
  • Good verbal and written communication
  • Must have a positive “Can Do” Attitude. The successful candidate must demonstrate an energetic positive attitude that is willing to learn, roll up their sleeves, and take the initiative to get work done.
  • Must have a working knowledge of hand and power tools.
  • Must be able to work independently or on a team at locations in and around the Savannah area
  • Ability to exercise sound judgment and find effective solutions
  • Familiar with industry standards for safety codes
  • Experience working in commercial environments and construction sites
  • Ability to troubleshoot in a fast-paced environment
  • Ability to bend and lift up 60 lbs. as needed
  • High School Diploma, or equivalent
  • At least 21 years of age
  • Valid Driver’s License
  • Clean, current DMV record

About Speros

Established in 1984, Speros provides technology solutions for businesses, offering telephone systems, IT services, surveillance systems, web design and branding solutions, and cloud computing. Speros team members continually stay updated on leading edge, certified technologies to maximize solutions and ensure businesses succeed in this fast-paced, technology-driven world.

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    Reviews

    "Great staff! immediately responsive to our urgent repair requests. They were meticulous in diagnosing our issues and made the repairs as quickly as they could. They are a pleasure to work with! Speros provided emergency repair service during a weekend when our cabling suffered accidental damage. Speros dispatched two technicians that worked tirelessly to restore the multiple severed fiber cables.  It was not long before the entire campus was back to normal.  It was exceptional and timely service by Speros."

    Joan Strother
    Savannah Country Day

    "Speros has been our law firm's primary internet service provider for 10+ years. Rarely do I need to ask for a service work order because they are on top of regular maintenance. Recently, I was getting requests to reboot following critical software updates...so, asked to set reboots to be automatic after midnight, so it did not disrupt our workdays. Within 30 minutes of my request, it was done. THAT is good service. THANK YOU, SPEROS Team."

    Doug Andrews
    Andrews & Sanders Law Firm

    "Have worked with Speros for over two decades mostly for old school landline requirements of my medical office.
    Now have needed a website design.
    In these extremely difficult times for all, I have found Heather, Esther, and Mary Elizabeth a phenomenal team to work thru this new endeavor for my private practice's needs."

    Dr. Richard Roth
    Roth Aviation Medical Services

    "I am starting my own medical practice and have chosen Speros to assist with my logo design, website, IT support and phone systems. Great experience. The team at Speros is knowledgeable and professional."

    Dr. Ismary De Castro
    Savannah Endocrinology

    "Everyone at Speros was very friendly and helpful. They communicated with our existing software/hardware management company and made it out to work on our network quickly on short notice, and had the whole issue solved in very little time. Will use this business again for our network needs. The tech that came out was amazingly easy to work with and was respectful of our hospitals covid-19 policies."

    Anthony Phoumivong

    "The biggest benefit of having Speros install and maintain our networking, servers, and backups have been the reliability. They provide professional, personalized service and have rapid response times. You can trust Speros to provide you with fast, professional service, and to resolve your complex issues quickly!"

    Paul Waldhour
    Paper Chemical Supply

    "The biggest benefit of having Speros as our IT provider is their fast response times. Speros stays on top of your issues, and they follow through to make sure your problems are resolved correctly. They are a pleasure to work with!"

    Ann Cowart
    Oelschigs Nursery

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