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Speros Customer Service Expectations - Carrier Management Specialist

Finding the best voice and data services for your business can be both time consuming and overwhelming. When added to all of your other responsibilities, it may seem impossible to find the time to research all of the options that are available. A carrier management specialist can help you find reliable, and cost effective, voice and data services in your area for your business.

Carrier management specialists are a neutral party that works on your behalf to find the best voice and data solutions for your business. They form a partnership with you to navigate all of the options available, instead of focusing on selling you one specific service. There are many benefits to working with a carrier management specialist, including:

Insider Knowledge

A carrier management specialist knows the ins and outs of the telecom industry. Because of this, they know the strengths and weaknesses of each service provider. You will be educated on the benefits and potential drawbacks of each option based on your industry and location, helping you narrow down your choices. You and your carrier management specialist can determine the best voice and data solution that will meet the needs of your business.

Better rates

When you partner with a carrier management specialist, the first thing they do is perform an audit on your current voice and data services. During the audit, your carrier management specialist may find unused services or discrepancies on your monthly bills that could lead to potential savings. They can also help you increase your bandwidth, consolidate your services, and negotiate prices with service providers to get you better rates than you would be offered if you went directly to the vendors.

No pressure buying experience

One of the biggest perks of working with a carrier management specialist is that there is no fee associated with utilizing their service. A carrier management specialist works with a technology services distributor to access information about the different carrier options with no obligation to use one service provider over another. They get paid by whichever service provider you choose as if they are one of their sales representatives. Your carrier management specialist is able to focus on finding you the best solution available instead of worrying about making a sale.

Stress-free Implementation

Signing a contract with a carrier is only the first step in the process of getting your new voice and data service. There are a lot of elements that need to be taken care of to ensure implementation goes smoothly. Your carrier management specialist will organize and coordinate everything for your new service, such as processing paperwork, accounting for your phone numbers, and scheduling vendors, so that there is minimal disruption to your business.

Efficient Service

If you experience an interruption of service, the only call you have to make is to your carrier management specialist. They are able to speak the industry language in order to get your service tickets escalated and handle more quickly. Rather than you spending your day on hold with a customer service agent, who has no accountability to your business, you can trust that your carrier management specialist is taking care of your voice and data service issues while you carry out your day-to-day responsibilities.

A carrier management specialist is completely invested in their clients. Whether you are upgrading your phone system or opening a new location, they can save you valuable time while helping you get the voice and data service you need, when you need it. You will experience total accountability from your carrier management specialist before, during, and after the implementation of your voice and data services.