At one point in time, your business phone system was top of the line with all kinds of dazzling new features. There comes a point when your once top of the line phone system just isn’t going to cut it anymore. Not sure if your business is ready for an upgrade? The following are signs you need a new business phone system.
You Have a Limited Number of Lines Available
As a growing business, you value flexibility. You want a business phone system that can easily grow with you. Traditional phone lines often have a set level of scalability and can be costly to add another line. If you think you’ll never need more phones then this solution can be manageable, but if you have plans of growing then you might want to think about upgrading. Whether you’re expanding your current office or opening a second location, hosted phones allow you to easily add or subtract phone lines quickly.
Your System Can’t Keep Up With an Increase in Call Volume
Are your customers complaining that they can’t get through? Traditional phone systems are run on a limited number of copper lines. If all the lines are busy then your callers will get a busy signal or the line will ring endlessly. This means you could potentially lose customers due to the frustration of not being able to reach a real person. With hosted phones, each employee has their own call path so that everyone can use the phone at the same time, and you can ensure someone will be there to answer your customers’ questions.
Service Calls Are Becoming More Frequent
If you’re spending more time on the phone with a telephone technician then your customers, it might be time to upgrade. It’s normal to expect a certain amount of maintenance, that’s the nature of technology, but if it’s costing you more to repair your phones then to just update them, it’s time to upgrade.
If the manufacturer that created your business phones no longer sells your phone system or they’ve gone out of business, it might be time to upgrade. Finding and purchasing new parts for your phone system can become cumbersome and costly, as well as finding a qualified technician that can service them. It may be more cost effective to upgrade your system than to keep trying to fix it.
You Can’t Go Mobile
Older business phone systems are often lacking in advanced features. Newer systems offer unified communications. This gives you features like being able to use your office number on your mobile device so that you don’t have to be strapped down to your desk. Other features include voicemail to email and advanced call control.
You’re Afraid of A Little Thunder Storm
If you’re more afraid of your phone system than your own safety, it might be time to upgrade your business phone system. Traditional phone systems rely on traditional lines. That means one bad lightning strike could bring your entire system down. Hosted phone systems use the latest technology making them more reliable.
More and more businesses are making the move to hosted phone systems or upgrading their digital systems. If any of these signs you need a new business phone system sound familiar, it’s time to call your telecommunications provider. Consider having a qualified technician evaluate your current system to help guide you in your decision-making process.
