Today’s businesses are faced with two major challenges when it comes to technology: to stay technologically competitive, and to ensure the security and efficiency of their IT infrastructure. This may seem like a lot to ask, especially when you’re trying to deal with all of the other aspects of running a business. Fortunately, you don’t have to try to figure it all out by yourself. Partnering with a reliable Managed IT Services Provider (also known as an MSP) can help take some of that burden off of you, allowing you to focus on other aspects of your business.
Choosing an MSP is an important task, and one that you should approach with some knowledge in order to make the best possible decision for your business’s needs. We’ve put together some of the most important information to know before making this choice for your business– after 40 years in the industry, we have some tips and tricks to share!
What exactly does a Managed Services Provider… provide?
The exact services that a managed services provider can offer your business may vary based on your needs, but here are some of the typical services:
Remote monitoring and management
One of the core services any MSP should provide is complete monitoring and management of your IT infrastructure. Whether your disk space is starting to get full on your computer, your internet just went out, or your server is offline, we want to know! American war hero “G.I. Joe” says it best: “Knowing is half the battle”. Once our technicians know about the issue, they will start taking the steps to rectify it and minimize downtime to your business.
Proactive IT Support
One of the most important things that an MSP can provide is IT help when you need it. At Speros, we offer 24/7/365 helpdesk support in order to quickly address user issues and IT concerns. Remote assistance is also a big help for fast and efficient issue resolution– and yes, we do that too.
We also conduct regular security audits and vulnerability assessments, which makes it possible to stop threats in their tracks. For business owners without a lot of cybersecurity know-how, this can be hard to do on their own!
There are a lot of cybersecurity threats lurking out there with the potential to do serious damage to your business operations. For example, phishing attacks look like they’re coming from a trusted source and request sensitive information like passwords or credit card details. If employees fall for it, hackers may be able to gain unauthorized access to your systems.
Ransomware attacks involve malicious software that encrypts your data, demanding a ransom for its release from your system. This can result in financial losses and delays in operations. At Speros, we keep a constant eye on your networks in order to identify and remove potential threats before they turn into a problem.
Cloud services make life easier for all kinds of companies, allowing you and your employees to access services and data from anywhere. They help you to collaborate with your team, making updates and edits together in real time– even if you’re all working remotely.
In fact, there’s a good chance you’re already using cloud services in some capacity. Some good examples of cloud-based software include G Suite, Dropbox, Canva, and Zoom.
With cloud services, your data is protected. Even if your computer crashes, your data is stored in the cloud and still be accessed, intact and ready to go. Plus, it allows you to scale up or down based on your business’s needs, paying only for the amount of storage and services that you need.
It’s efficient, secure, and convenient!
Endpoint security keeps end-user devices (like computers, laptops, and mobile devices) secure from threats, while implementing antivirus, anti-malware, and endpoint security solutions.
At Speros, we utilize EDR (Endpoint Detection and Response) services, which are deployed to protect your devices. For example, one of the many services we provide has a team that works 24/7 to monitor our networks and alert us about potential threat actors right away.
User training and education
Picture this nightmare scenario: someone sends a suspicious link to someone in your company. This person isn’t familiar with typical phishing practices and ends up providing some sensitive company information– a situation that’s potentially disastrous for a small business, especially if the phishing scam has financial repercussions.
An MSP can work to prevent this problem before it comes up. We provide education and security awareness training to our clients to help them identify phishing scams.
If your company has cyber insurance, compliance with your policy often requires monthly training in cybersecurity. This training helps to keep everyone at a company informed and prepared to work together in order to protect the company’s information.
Why choose managed IT services?
Managed IT services offer a proactive and comprehensive approach to handling your company’s IT needs. We use advanced tools to monitor the health and performance of your IT infrastructure, plus remote management– which means that we can troubleshoot problems, install updates, and perform maintenance tasks without needing to be physically present.
We provide help desk support so that your employees can reach out to us for assistance at any time. From maintaining and protecting your networks and company information to secure data storage, regular software updates, and getting the help you need when you need it, the right MSP becomes an extension of your team– allowing your technology to work for you.
Why choose Speros for IT managed services?
We don’t usually refer to ourselves as an MSP because we really are more than just an MSP. We got our start 40 years ago as a telephone company, and we currently handle telephony for businesses in the Savannah area (and more), plus audiovisual needs, low-voltage cabling, web design and web hosting, graphic design, social media, SEO services, and much more. We’ve been in the industry for four decades, and we pride ourselves on being a one-call solution for businesses who are looking to streamline their IT infrastructure.
Superior customer service
Our commitment to exceptional customer service sets us apart from the pack. We understand that your business can’t afford downtime, and our dedicated support team ensures rapid response and resolution to get your business back up and running fast.
Comprehensive IT services
We offer managed IT services and top-notch web design and secure web hosting– the list goes on. We provide an all-encompassing suite of services that are tailored to your business needs.
Embracing change for 40 years
Technology changes from day to day, and we’ve been along for the ride for all of those changes for the past four decades. We’ve changed with the times and embraced new technologies as they arise, keeping you ahead of the curve.
Not just a vendor
The right Managed IT Services Provider is more than just a vendor– they’re a strategic partner that’s just as invested in the success of your business as you are. With our 40 years of experience, commitment to superior customer services, and an extensive range of IT services backed up by our staff expertise, we’re a one-call solution for all things IT in Savannah, Georgia. Keep your company safe in the present and prepare for the future with us as a trusted partner.